Refund & Cancellation Policy

Cancellations

You can cancel an order for a full refund any time before it's shipped. Once an order has shipped, it can no longer be cancelled — you're welcome to return it instead (see below). To cancel, message us on WhatsApp at +91 88003 39125 or email travaholiccaps@gmail.com with your order number.

For Cash on Delivery orders, the advance amount paid at checkout to confirm the order is non-refundable on cancellation, as it covers courier charges already incurred.

Returns & Exchanges

We accept returns and exchanges within 7 days of delivery, as long as the cap is unused, unworn, and in its original condition with tags attached. To start a return, email us at travaholiccaps@gmail.com with your order number and the reason for return — we'll confirm pickup or return-shipping instructions.

Caps marked as final sale, or damaged through normal wear, are not eligible for return.

Damaged or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, contact us within 48 hours of delivery with photos of the item — we'll arrange a free replacement or a full refund, and cover the return shipping cost.

Refunds

Once we receive and inspect a returned item, we'll process your refund to the original payment method within 5–7 business days. Miles earned on a refunded order are deducted from your balance.

Contact Us

travaholiccaps@gmail.com · +91 88003 39125